Call Centre Advisor

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.

In the Call Centre Advisor role, you will be:

Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
Booking, amending, and managing customer appointments efficiently
Making proactive outbound calls to optimise appointment schedules and promote relevant offers
Accurately updating customer records and interactions within the CRM system
Delivering a consistently professional, empathetic, and high-quality customer experience

To be successful in the Call Centre Advisor role you will need:

Previous experience in a customer service or call centre environment
Confident IT skills, including Microsoft Word, Excel, and Outlook
Ability to remain calm, professional, and solution-focused in busy or challenging situations
Strong telephone manner, including handling sensitive or complaint-based calls
Empathy and patience, particularly when supporting customers with communication difficulties
Excellent attention to detail and a strong team-player mindset
Flexibility to work a rotating shift pattern

This is a temporary position for an initial 12-week period, working full time hours on a 4-week rotating shift pattern, including some evenings and Saturdays. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual. 

If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.