IT & Customer Support Apprentice

You will support the broader business as required and gain structured experience in:

Product Marketing & Product Support:

Supporting the Product Manager with product-related tasks Learning product specifications and features Assisting with product listings, manuals, and PDP content Working with designers on artwork, packaging, and instructions Supporting translations and compliance documentation Website population and product data management Spreadsheet work, data collation, and asset organisation Assisting with internal product training and documentation

Sales, Digital & Customer Support:

Handling enquiries via email, live chat, and phone Supporting inbound and outbound sales calls Order processing and stock checking CRM system support (HiPOS, Zoho, and internal tools) Supporting trade and dealer accounts Customer communication regarding orders, returns, and upgrades

Production & Warranty Technical Support:

Booking in and booking out customer returns and repairs Assisting with technical testing and fault diagnosis (training provided) Supporting product repairs and quality checks Customer communication regarding warranty processes Using ticketing and returns systems Supporting warehouse goods-in / goods-out when required Exposure to automotive audio, camera, and technology products

Additional Hybrid Responsibilities (As You Progress)

Elite installer network support Call analysis and identifying training or documentation gaps Supporting video content for customer support, website, and social media Improving customer journeys and internal processes Assisting with documentation and knowledge-base updates

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Strong opportunity for permanent employment and progression
Potential option to progress to Level 4 qualification

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday - Friday, 8.00am - 5.00pm Finish early on a Friday.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Team working