Customer Service Apprenticeship

Responding to clients inquires via email /zendesk Learn how to resolve basic customer issues and escalate more complex cases Provide updates on order status and delivery timelines Provide updates on backorders Learn about handling refunds , returns and order modifications Support booking and tracking of shipments through DPD, AGL POrtal, Yodel, Starlings , Kammac Raising and tracking claims Tracking tasks on Monday.com software(daily-weekly) Collaborate with sales department and warehouse to develop methods for handling issues and reducing complaints Collaborate with sales department and warehouse to develop methods for handling issues and reducing complaints Ability to communicate and explain procedures and solutions to Clients

Training:
Customer Service Practitioner Level 2 Apprenticship Standard All training will take place in the workplace

Training Outcome:
Upon successful completion of the apprenticeship, you’ll be offered a permanent role within our business administration team, with the potential for further career development, including supervisory and management positions

Employer Description:
About CK Fulfilment / Silver Mushroom CK Fulfilment is a dynamic and forward-thinking distribution and fulfilment business, committed to delivering high-quality services. We are passionate about fostering a high-performing workforce, and we make our hiring decisions based on experience and skills. At CK Fulfilment, we value your enthusiasm for learning, problem-solving, and contributing to our ongoing success.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working