Business Administration Level 3 Apprentice
Duties and Responsibilities
The persons appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. The post holders will work closely with the Employment and Distance Learning Coordinator and other College staff. They will communicate and work with both internal and external contacts. The duties allocated may be varied or changed by the line manager, dependent on the needs of the service.
KEY RESPONSIBILITIES OF THE JOB HOLDER:
• To handle awarding body registrations for learners
• To handle withdrawals and completion claims for learners
• To professionally handle inbound and outbound telephone calls with learners, to provide welcome calls, support calls and respond to learner queries
• To professionally handle inbound and outbound electronic enquiries with learners, providing guidance, advice or signposting where required
• To maintain up-to-date and accurate contact records for all learners
• To handle inbound and outbound posts, sending learner certificates in a timely manner
• To run reports from the MIS system to identify learners at risk, unregistered or unclaimed learners
• To support the Distance Learning Engagement Officer with any retention, engagement and completion initiatives with learners, such as circulating learner newsletters
• To support the Employment and Distance Learning Coordinator with administrative reports and departmental tasks, such as meeting minute taking
• To work with the employment and distance learning team on various administrative requests, such as stationery orders
• To manage all processes and administration requirements in accordance with contract requirements
General:
The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The post holder must comply with and implement relevant health, safety, security and welfare processes as required by the relevant statutory or college procedures.
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.
Employer Description:
Our Greenwich Park Centre is home to our Adult Community Learning courses. Refresh yourself and your leisure time by joining one of our vibrant learning groups. Conveniently located in the heart of Greenwich, we offer a wide range of affordable courses and activities to help you achieve your potential at work, in life, and in your leisure time.
Working Hours :
Monday to Thursday 8:30am to 5:00pm - Friday 8:30am to 4:30pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience