Business Administration apprentice at Belgrave Medical Centre

This role provides an excellent opportunity to gain hands-on experience within primary care, develop core administrative and governance skills, and contribute to the safe and effective running of the practice.

Key Duties and Responsibilities:

Secretarial & Administrative Support

Provide comprehensive secretarial support to clinicians and management, including typing, scanning, filing, and document management Manage incoming and outgoing correspondence, including emails, letters, and internal tasks Support the Practice Manager and senior team with administrative duties and ad-hoc projects Maintain accurate electronic and paper records in accordance with GDPR, NHS, and practice policies

Clinical Administration & Coding

Support clinical coding of consultations, correspondence, and results on the practice clinical system (e.g. SystmOne), under supervision Process hospital letters, discharge summaries, investigation results, and referrals in a timely manner Ensure accurate and consistent data entry to support QOF, IIF, PCN, and contractual requirements Assist with maintaining high standards of data quality and clinical record accuracy

Audits, Governance & Compliance

Support routine and ad-hoc audits, including administrative, clinical, and operational audits Assist with data collection and evidence gathering for CQC compliance and internal governance Maintain audit logs, trackers, and evidence folders Support the implementation and monitoring of action plans arising from audits and inspections

Reception & Patient Services

Provide reception and telephone cover as required, ensuring a professional, welcoming, and patient-focused service Book appointments, manage patient queries, and support patient registrations and deductions Handle sensitive information confidentially and in line with information governance requirements Escalate concerns appropriately to senior staff or clinicians

Clinical Systems Set-Up & Administration

Support the set-up, maintenance, and amendment of clinical systems (under supervision), including:

Patient registrations and deductions Template updates User access amendments System searches, recalls, and reports Assist with system housekeeping and data cleansing activities Follow all information governance, smartcard, and access control protocols

PCN & Wider Practice Support

Provide administrative support to Belgrave Medical Centre’s involvement in the Westminster Living Well Primary Care Network, as required Support PCN-related data collection, reporting, and administration under guidance Work collaboratively with colleagues across the practice and PCN

Training Outcome:
Permanent position possible after completion

Employer Description:

Belgrave Medical Centre is a well-established NHS GP Practice. In this Practice we believe that it is our responsibility to help maintain people in good health rather than simply to treat them when they are ill. 

For these reasons we work as a team of doctors, nurses, health visitors and counsellors. We link to the local community-based psychiatric teams, other support teams, drug dependency groups, alcohol support services and social services. 

The Practice values are Compassion, Aspiration, Respect and Equality – CARE. 

In addition to treating minor ailments, we also provide specialist management of long-term conditions including dedicated clinics such as health checks, baby clinics and diabetes management clinics. We also provide an online service so that you can book an appointment or request a prescription at anytime and anywhere. 

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills