Business Administration Apprenticeship
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Processing and distributing incoming and outgoing mail hardcopy and electronic
Maintain telephone performance standards
Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details
Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Action administrative responsibilities accurately and in a timely manner
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for all payments
Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning
Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
There may be an opportunity for a full-time position after successfully completing this apprenticeship
Employer Description:
GP Surgery
Team consists of
Lead GP
Salaried GPs
Practice Nurse
HCA
GPA
Pharmacists
Team of reception/admin team
We are a training practice therefore we train GP Registrars and also have medical students on a rotation basis.
Working Hours :
Morning shift will start at 07:45 and Saturday working will be 12:45 - 17:15.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience