Business Administration Apprentice

Making appointments

1.    Using the online booking system, our website and patient database

2. Taking requests for prescriptions

3. Giving out results (with caution)

4. Footfall / online requests

5. Home visit requests

6. Deal with general enquiries and reduce complaints

7. Contacting other providers

Reception Duties

8. Initiate/guide patient registrations

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to the next shift, as necessary

13. Respond to the needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

Filing

16. Pulling Lloyd George envelopes when requested by doctors

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Dealing with Docman/ hospital and incoming letters

21. Input and extract information from the practice computer system

22. Observe health and safety guidelines at all times

23. General housekeeping (e.g. keeping reception and waiting areas tidy)

24. Make refreshments for doctors and other team members, and participate in washing up

25. Any other reasonable duties as necessary

26. Safeguarding requirements:-

27. You must take part in all training requirements in a timely manner

28. You must take part in and CQC requirements

29. As part of your apprenticeship, you will be required to develop and lead an inhouse project. This will be for you and your manager to look at and will be beneficial to both you and the practice

You must act on any concerns he/she have about the safety or welfare of a child, young person and vulnerable adult. The post holder is encouraged to speak to the Safeguarding Lead of the practice or contact the Safeguarding Team directly for further advice/guidance.

Demonstrate due regard for safeguarding and promoting the welfare of children.

Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Teamwork Self-motivated Flexibility Confidentiality

We are looking for a reliable candidate who has a vested interest in their own future development.

Training:

You will be studying for the Business Administration Level 3 qualification, including Functional Skills in English if required. 

This will be assessor led and will be delivered in the workplace.

Training Outcome:

After completeing your apprenticeship, there will be a discussion to make the role permanent.

Employer Description:
We are a large practice of over 13300 patients based in Salford. We are a busy but friendly practice who all pull together.

Working Hours :
The role will be Monday - Friday on a shift basis. Monday - Friday 8.00am - 6pm. Hours to be discussed at interview. 37.5 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience