IT Service Desk Apprentice

Provide IT resources as required including:

Networking (basic troubleshooting) Telephony assistance and troubleshooting Technical support for supported software applications and hardware Set up and maintain user accounts for staff & offices Set up and maintain systems and services used by external Raymond James branches and offices Create and maintain documentation and training support materials Triage and manage incoming service requests and incidents Ensure that open service requests and incidents are resolvedpromptly and within SLAs Other duties as assigned

Specialist/Technical Knowledge:

Use of Windows 10 is essential Use of Microsoft Office - 2016 / 2019 / 365 is essential

Qualities we look for:

Excellent communication and interpersonal skills Demonstrable commitment to providing excellent customer service Excellent time management and organisational skills Ability to multi-task and prioritise

Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification

Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship

Employer Description:
When Bob James founded Raymond James, he did so based on a belief that clients deserved more than help with investment decisions, they needed advice that considered their entire financial picture. Today, that client-focused approach has extended to serve client accounts through approximately 8,800 financial advisors in the United States, Canada and overseas. Further, the company has expanded through the years to serve corporations, institutions and municipalities through significant capital markets, banking and asset management services.

Working Hours :
The role includes a requirement for shift work (07:00 - 15:30 08:00 - 16:30 & 09:00 - 17:30) and may occasionally require the candidate to work outside of standard office hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience