HR Support Apprenticeship

Understanding the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice Understanding the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role Understanding the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation Delivering excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Building managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Using agreed systems and processes to deliver service to customers. Taking the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Planning and organising their work, often without direct supervision, to meet commitments and KPIs Using sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Taking ownership through to resolution, escalating complex situations as appropriate Dealing effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapting their style to their audience. Building trust and sound relationships with customers. Handling conflict and sensitive HR situations professionally and confidentially Consistently supporting colleagues /collaborating within the team and HR to achieve results. Building/maintaining strong working relationships with others in the team and across HR where necessary Identifying opportunities to improve HR performance and service; acting on them within the authority of their role Supporting implementation of HR changes/projects with the business Maintaining required HR records as part of services delivered. Preparing reports and management information from HR data, with interpretation as required Keeping up to date with business changes and HR legal/policy/process changes relevant to their role Seeking feedback and acts on it to improve their performance and overall capability Truthful, sincere and trustworthy in their actions. Showing integrity by doing the right thing. Maintaining appropriate confidentiality at all times.  Having the courage to challenge when appropriate Adapting positively to changing work priorities and patterns when new tasks need to be done or requirements change Displaying energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Staying positive under pressure Other Ad Hoc Admin duties

Training:
HR Support Level 3 Apprenticeship Standard

Training Outcome:
Becoming a qualified HR professional

Employer Description:
The JRL Group encompasses 35+ divisions delivering bespoke solutions for the most complex construction projects. We offer managed integrated construction solutions, with an annual turnover in excess of over £600m. Our portfolio of exciting projects include the Landmark Pinnacle, refurbishment of Regents Crescent and Royal Mint Gardens. We take pride in our diverse, flexible and skilled workforce, giving our people opportunities and confidence to innovate and succeed.

Working Hours :
Monday to Friday 7.30am to 4.00pm, times may vary depending on project; we normally work 42.50 hours per week, but times will be adjusted for apprentices younger than 18

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience