Level 3 Cultural Learning and Participation Officer apprenticeship

To support the planning, organisation, delivery and facilitation of library, arts and heritage activities and events within library buildings, the wider community and with internal and external partners.    To carry out a range of clerical and administrative duties to ensure an effective and efficient service for library, arts and heritage customers.    To engage with residents to use a range of libraries, arts and heritage services, promote reading and the borrowing of books, engagement and attendance at events, supporting the Council’s health, wellbeing and Thrive priorities to be achieved.   To work with colleagues in the Library and Arts team to write marketing copy for activities and promote events through council and external channels.   To provide support to a wide range of customers and have the ability to occasionally deal with challenging behaviour.   To deliver an efficient and effective day-to-day service provision, and delivery of a high-quality service to ensure a welcoming environment where customer needs are met.   To provide library users with IT support and guidance.   To advocate, engage and support artists to encourage a strong cultural sector in Gateshead.   To support in the evaluation of activities and events, including collating reports, data and case studies for internal and external reporting.   To provide information and support to residents, following guidance from a supervisor on duty, signpost them to the relevant services, agencies and professionals such as housing, unemployment, debt/finance and health to encourage all residents to thrive.   To ensure the general health and safety of activities and buildings and report areas of concern to the manager on duty.   To maintain good conduct, attendance and timekeeping, and a good quality of work at all times.   Such other duties allocated which are appropriate to the grade of the post.  
  

Training:

Working towards a Level 3 Cultural Learning and Participation Officer apprenticeship standard

Training Outcome:

Possible progression for the right candidate 

Employer Description:
Gateshead Libraries, Arts and Heritage deliver a cultural programme through 8 libraries and other community venues across Gateshead. We deliver a programme of events to encourage a love of reading and to promote creativity to audiences of all ages. We work in community settings and with other partners including schools. Our digital offer of free internet access and support with digital skills also includes a programme of creative digital activities including coding and use of new technologies in our MakerPlace at Gateshead Central Library. Gateshead Archive has a unique collection and a wide heritage programme. The Arts Development Team delivers a programme of exhibitions, workshops and events to encourage communities to explore their creativity. The team work with other cultural partners and artists to deliver a participatory programme to support wellbeing through creativity. See gatesheadlibraries.com to find out more

Working Hours :
Mon-Fri with some evening and weekend work

Skills:
Communication skills,Customer care skills,Presentation skills,Team working,Creative,Initiative