Apprentice Client Support Administrator

Basic troubleshooting support for clients, helping them resolve common issues related to products or services Offering guidance on product features, usage instructions, and common troubleshooting steps Identify recurring issues and report trends to management to help improve customer experience Escalating issues to your line manager and other stakeholders as required to facilitate resolution Documenting client interactions and issues, ensuring clear and accurate records

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:

·        Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data.

·        Produce accurate records and documents including emails, letters, files, payments, reports and proposals.

·        Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning.

·        Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels.

·        Manage projects, including the use of tools to scope, plan, monitor and report.

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Rydal Group was founded in 2008, starting from a home-based location delivering mobile airtime and BT line rental and call traffic to local small businesses within the Peterborough area. Rydal has since evolved into an award-winning, fully pledged communications & managed IT, Security and Energy provider with over 80 staff supporting over 1,500 businesses across the country.

Working Hours :
8:00am to 6:00pm, Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience