Business Support Apprentice

Day-to-day, you will act as the main point of contact for the children’s social care team, taking phone calls and managing the team mailboxes. You will provide administrative support to social workers and managers, ensuring work is carried out efficiently and procedures are effectively implemented. You will deal with enquiries and information requests and interact with customers, colleagues and partners to maintain strong working relationships. It will be your responsibility to collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted. The most challenging aspect of your apprenticeship will be learning a wide and varied range of administrative tasks including some financial tasks, and assisting with projects. You will have the opportunity to work with and support highly experienced professionals internally and externally, i.e. social workers, police, health.

Training:

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support. Your apprenticeship requires weekly day release learning for 12 weeks at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.

This role is hybrid, with a mixture of working at our office in either Kingswood Hub or Yate Westgate and from home. For the first 4–6 weeks, you will be expected to work from an office location every day for training and induction.

You’ll be completing a Level 3 Business Administrator Apprenticeship which will provide you with a highly transferable set of knowledge and skills which you gain by working for us. These are the units you’ll get to learn:

Principles of Business Administration Personal and Professional Development Managing Performance Your Organisation Communication in a Business Environment Project Management ICT for Business

Training Outcome:

Posts may be available within the council to apply.

Employer Description:
Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience