Customer Support Apprentice

Answer customer queries via phone, email, and online portals Log and manage support tickets using our CRM and ticketing systems Assist in troubleshooting basic technical issues Escalate more complex queries to senior team members Keep customers updated throughout the resolution process Maintain accurate records of interactions and resolutions Support the wider team with administrative tasks when required

Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:
Permanent position will be given to the right candidate.

Employer Description:
At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.

Working Hours :
Monday to Friday, 9.00am - 5.00pm, with a 30-minute paid lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative