IT Support Apprentice

Networking concepts and diagnostics Router configuration and diagnostics Wifi Router configuration and diagnostics Gain Familiarity with and learn how to implement Vulnerability Checks Gain Familiarity with and learn how to implement Cyber Essentials compliance measures. Gain Familiarity with and learn how to implement RMM tools Be trained to provide 1st and 2nd line IT Support Gain familiarity with Cyber Threat Mitigation methods and their implementation Become skilled in the implementation and management of Microsoft environments (O/S and Office 365 and associated applications) Be introduced to Virtualisation methods

Training:
IT Solutions Technician Level 3 Apprenticeship Standard In house Training on the job and from commercial courses Online BCS Training resources via Cirencester College

Training Outcome:
Telecoms support and Installation Engineer Telecoms Pre Sales Engineer MSP Support Engineer

Employer Description:
Mainstream Digital are Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of support

Working Hours :
Monday - Friday, 09:00 - 17:30 with 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Good listener,Ability to multi-task