Business Administration apprenticeship

Work as part of the reception team in a professional manner to provide high quality reception and support services to patients, visitors, GPs and allied professionals. Follow all relevant standard operating prdures, policies and charters to ensure working in an efficient and courteous manner at all times.

Key Duties:Admin Duties:

Receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner Answer telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly Complete eConsult in a timely and efficient manner, using knowledge of in hours and local services to signpost where appropriate Provide accurate and up to date information to answer the enquiries of patients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly. Accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures Accurately maintain and update both computerised and manual filing systems, including: setting up new patient records on the clinical system; updating of patient details; entry of identified clinical data (including read codes) to medical records; electronic scanning of correspondences and allocation to patient records Coordinate and arrange support services including interpreting services. Ensure reception and waiting areas are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and using dishwasher. Open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed. Arrange for an ambulance for patients as and when requested by the clinician. Notify the team leader of any equipment or IT failures or faulty equipment. Attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions. Provide guidance and training to new members of staff to help them achieve their objectives. Ensure all individually attended training sessions are cascaded to all members of the reception team. To maintain patient and staff confidentiality all times including outside of the work environment. To provide holiday and sickness cover for reception and other administration duties as required To undertake any other duties commensurate with the scope of the role and within your skill set as requested. NB: This is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

Training:

All training will take place at the workplace via tutor led monthly sessions. 

Training Outcome:

Long term job prospects and advancement opportunities.

Employer Description:

Firdale Medical Centre is a General Practitioner (GP) surgery in Northwich, Cheshire, part of the NHS, providing routine and chronic disease management, mental health support, family planning, and immunizations, known as a teaching practice that trains future doctors and offers extended hours and online booking for patient convenience. 

Working Hours :
Monday Tuesday Friday 8am – 6:30pm including 1-hour unpaid lunch break (9.5 hours per day) Wednesday 9am – 5pm (30min unpaid lunch) – 8 hours CPD release. Thursday 9am -12:30 3.5 hours

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Non judgemental,Patience