Skills & Employability Business Administration Apprentice

As a Business Administration Apprentice, you will provide high-quality administrative and customer service support to the Team. You will play a vital role in the smooth running of the service, supporting day-to-day operations and helping deliver excellent outcomes for colleagues and customers.

You will be adaptable, reliable, and eager to learn, with a positive attitude and strong communication skills. This role is ideal for someone who enjoys working in a fast-paced environment and wants to develop practical business and administration skills.

Key Responsibilities

Undertake a wide range of administrative duties with sensitivity and confidentiality Handle enquiries coming into the service, signposting where appropriate Provide excellent customer service, including liaising with members of the public Support the organisation of meetings, activities, and events Use spreadsheets, databases, and service-specific software to produce reports and statistics Assist with general financial and administrative tasks Work to clear objectives and deadlines, responding flexibly to changing priorities Communicate effectively with internal and external stakeholders Contribute to the continuous improvement of administrative support services Take responsibility for your own learning and development, completing all training required as part of the apprenticeship standard.

What We're Looking For

A passion for delivering excellent customer service Strong written and verbal communication skills Good organisational skills and attention to detail A proactive and “can do” approach to work Willingness to learn and develop new skills Ability to work independently as well as part of a team

At Worcestershire County Council, we are guided by our people values:

Customer Focus – delivering high-quality services that meet customer needs Can Do Culture – being proactive, creative, and solution-focused Freedom within Boundaries – making constructive decisions that support responsive services

Why Join Us?

Gain valuable workplace experience alongside a nationally recognised qualification Supportive team environment with on-the-job learning Opportunity to develop skills for a future career in business administration

If you’re motivated, organised, and ready to begin your career, we’d love to hear from you!

Training:

Training with the course provider will be provided bertween a mix of virtual and in-person learning (in Worcester), with 1 day out of the working week being dedicated to this (20% off-the-job). 

Training Outcome:
You will receive a level 3 apprenticeship qualification in Business Administration. With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.

Employer Description:

Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.

Working Hours :
Monday to Friday - Flexi-time working between 8.00am - 5:30pm. Will have occasional out-of-hours work for events, etc.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative