Epos & Technical Support Apprentice

You will be extremely proactive, self-motivated and be able to provide excellent customer service.

The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

Full clean driving license is essential as site visits and installations will be integral to the role.

Key Responsibilities:

Demonstration of our services to potential customers in person and remotely Building customised Epos systems in line with customer requirements 1st line technical support to customers, via phone, email, and ticket system Troubleshooting Epos/ Technical issues Diagnosing and resolving faults remotely Providing timely and accurate customer feedback Configuration of hardware / software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position

Employer Description:

You will be working for one of Yorkshires best known Independent Merchant Services companies.

Working Hours :
Full time hours working 9.00am - 5.00pm Monday to Friday with additional on call WFH, covering evening and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative