Apprentice Medical Receptionist and Call Centre Operative

Job Summary:

Receive and make telephone calls. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Ensure an effective and efficient service is provided to all patients, callers, and any other visitors to the practice, both via the telephone and at reception Deal with all general enquiries, explain procedures and make new and follow-up appointments Ensure patients with no prior appointment but who need urgent consultation are seen in accordance with Practice guidelines Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same Inform patients of test results as required To act as a chaperone when required by the clinician and make a record in patient’s notes after the examination

Training:
The training plan will be agreed between the apprenticeship provider, the apprentice, and the line manager

Training Outcome:
It is intended that - providing you successfully complete your apprenticeship - you will become a permanent member of staff

Employer Description:

ENMP provides the opportunity to meet people from all walks of life while enjoying the job satisfaction of being an integral part of a supportive team.

We are committed to our responsibilities under the Equality Act and welcome applications from all who believe they have the essential requirements for the job.

Working Hours :
You will be required to work Monday to Friday on a weekly rotating shift pattern: early shifts from 08:00 - 15:30 or late shifts from 11:00 - 18:30. There may also be an occasional requirement to work on Saturdays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Integrity,Honesty