Business Administration Apprentice

Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you.

The Business Administration Apprentice will be responsible for the following duties:    

Answering phones and fielding customer / supplier queries Working through the despatch process to ensure the timely release of orders to customer Loading of invoices into Sage and raising of customer invoices off of the e-commerce system Providing support to the team by chasing prices, helping on quotes when busy Provide some first level of customer support via phone & e-mail  Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers Deal with complaint emails and phone calls Establish and maintain effective working relationships with co-workers, supervisors and the general public Maintain a consistent and professional attitude Take on additional duties when required Adhere to stated policies and procedures regarding health and safety in the workplace Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

Training:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

There is the intention for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship.

Employer Description:

Transparent Communications is an IT and AV solutions provider, with vast experience of specifying and delivering solutions over the past 21 years. 

We do a lot of work within the education sector but we are also members of Joscar and approved suppliers to global companies in the defence sector, having delivered over £1m worth of business to them over the past 3 years. The Ministry of Defence has also purchased from us on several occasions, with repeat orders going to several barracks / RAF bases throughout the UK. In addition to this, we've also supplied repeatedly into national government agencies and departments, including the Home Office, Crown Prosecution Service and US Embassy.

Working Hours :
Mon - Fri 09.00 -17.00

Skills:
Communication skills,IT skills,Eager to learn,Proactive and uses initiative,Relationship building,Motivated and driven