IT Support Apprentice

Key Responsibilities • Provide technical support to end-users, both in person and remotely • Install, configure, and maintain computer systems and software • Implement security of the network, data and its storage and communication systems • Assist with network administration tasks, including setting up user accounts and permissions • Work together with other managers and directors in relation to IT matters • Help manage the process for achieving agreed standards for Cyber Security and protocol • Discuss, agree and maintain IT elements of the Business Continuity Plan • Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR) • Document technical procedures and create user guides. • Collaborate with the IT Manager to implement new technologies and upgrades. General Responsibilities • Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail. • Support users in the use of computer equipment by providing necessary advice and/or training • Maintain and update internal documentation and database systems in a timely manner • Perform system administration and housekeeping activities • Purchase (after approval) equipment and licenses (e.g., software, hardware etc) • Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls • Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points • Assist with other ad-hoc duties as required for the role and within the organisation • Key software installation and support • Log faulty equipment with third parties • Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration General Responsibilities • Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail. • Support users in the use of computer equipment by providing necessary advice and/or training • Maintain and update internal documentation and database systems in a timely manner • Perform system administration and housekeeping activities • Purchase (after approval) equipment and licenses (e.g., software, hardware etc) • Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls • Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points • Assist with other ad-hoc duties as required for the role and within the organisation • Key software installation and support • Log faulty equipment with third parties • Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration Behaviours • Report to and regularly communicate with the IT Manager • Communicate and deliver our core values. • Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible • Be approachable and respectful • Proactively share knowledge • Be actively involved in the wider industry specific to your IT systems • Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments • Act as a company ambassador when attending events and communicating with people outside the business • Engage in continued learning and development • Be flexible and adaptable to change • Work across all offices and teams where and when required • An aspiration to continually develop your skills • Proactive problem solver • Encourage and support the success and development of others and the business. Experience and Qualifications • Qualifications GCSE or equivalent – Maths and English grade C or above (essential) • Good Communication Skills • Full UK Driving licence • Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack • To have a commitment to ongoing training to develop your skills in areas relevant to your role • Hold a recognised qualification in an IT-related subject is preferred but not essential • Proficient in computer Networking, Security and Communication systems