Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service. This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000). You will be responsible for: ? Prepare thoroughly for each job and capture all customer vehicle issues for follow-up. ? Adhere to Brand and Company Service Core Processes to ensure consistency and quality. ? Inform customers of outstanding recalls and schedule completion promptly. ? Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff. ? Verify account details, credit, authorisations, and order numbers before proceeding. ? Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP). ? Update Vehicle Order Records (VORs) daily on manufacturer platforms. ? Obtain authorisation for required work through customers or approval platforms. ? Cost completed work and raise accurate invoices for transparency and accountability. ? Monitor and communicate vehicle progress, including completion times and delays. ? Maintain precise vehicle history and service records for reference and compliance. ? Order/requisition authorised parts in a timely and organised manner. ? Ensure compliance with health & safety, statutory requirements, and company policies at all times. What we are looking for ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. ? Proven experience in an automotive service environment, ideally HGV or light commercial vehicles. ? Competent in technical and administrative tasks, including vehicle costing. ? Strong attention to detail and organisational skills. ? Excellent cust