Account Manager

Holt Engineering is looking for an experienced and commercially minded Account Manager to join a newly formed team within our client's Poole offices. This is a proactive, office-based position focused on growing sales within an established B2B customer base and re-engaging previously active clients. You’ll be one of two Account Managers playing a key role in developing and shaping a brand-new account management function, with the opportunity to influence its long-term success. 39 Hours per week £30,000-£35,000 plus comission  Key Duties will include Strategic Account Development - Strengthen existing B2B relationships and deepen customer engagement - Drive repeat purchasing and help boost overall customer loyalty - Reach out to previously active clients to rebuild regular ordering patterns - Spot opportunities to expand revenue within familiar sectors and customer types - Guide emerging accounts to maximise long-term value and future potential - Identify and approach new prospects using insights taken from top-performing customers Account Management & Customer Care - Oversee a set portfolio of B2B accounts, maintaining regular and meaningful contact via phone and email - Monitor dormant or low-activity customers and implement plans to bring them back on board - Support new customers after their first purchase to encourage further orders and smooth onboarding - Build credible, trusting relationships with buyers and procurement stakeholders Commercial Insight & Team Collaboration - Use CRM tools and reporting data to inform activity planning and track customer behaviour - Partner with leadership to share feedback, highlight opportunities, and refine sales approaches To be successful for this role, you must have: - 2 years’ experience in an account management role, ideally within a B2B environment - Demonstrated success in maintaining and expanding client accounts - Confident working with CRM platforms and interpreting structured customer data - Comfortable handling outbound and inbound calls, with the ability to engage senior decision-makers For more information on this role and the benefits, please contact the Commercial team at Holt Engineering Ltd on 01202 147689