Receptionist - Hotel

Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.

Why Join Us?

We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.

Staff accommodation can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast, and dinner.

The Role

As a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.

Key Responsibilities

Manage guest check-ins and check-outs professionally and efficientlyBe fully aware of the day’s business: arrivals, departures, and special requestsProvide friendly, accurate information about the hotel and local areaHandle cash, charges, and till procedures in line with company policiesAnswer enquiries promptly via phone, email, and in personResolve guest issues or escalate where necessary to ensure guest satisfactionAttend daily team meetings to stay informed and alignedMaximise sales through effective upselling and promotionsMaintain a welcoming, organised and professional front desk environment

About You

We’re looking for someone who:

Has at least one year of experience in a hotel reception or customer-facing roleDelivers excellent customer service and communicates confidentlyCan multitask, stay organised and make decisions in a fast-paced environmentIs comfortable using computer and telephone systemsTakes pride in maintaining high standards and enjoys working as part of a team

What We Offer

£29,000 annual salaryOptional staff accommodation at just £240 per month (bills, breakfast & dinner included)Training, development and genuine career progression opportunitiesA supportive, inclusive and friendly working cultureThe chance to live and work in one of Scotland’s most beautiful coastal locations

Ready to take the next step in your hospitality career?
Apply today and join a team that values passion, positivity and personal growth.