IT Support Apprentice

Providing 1st line helpdesk support for IT and business tool queries. Assisting with hardware and software installations, including new starter setups. Supporting on-site installation and decommissioning of IT services. Helping with basic networking tasks such as PC and printer setup. Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook). Contributing to the creation of FAQs and help guides for IT troubleshooting. Shadowing experienced IT staff on projects and routine operational tasks.

Training:

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures Train with QA – the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Training Outcome:

Opportunity to progress within the company upon successful completion of the apprenticeship.

Employer Description:

Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.

Working Hours :
Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills