Customer Service Apprenticeship

As a Customer Service Apprentice at Whitemoor Medical Centre, you’ll work as part of the front-of-house and administrative team, supporting patients and staff to ensure the smooth running of the surgery. You’ll develop strong communication and organisational skills while learning how a busy GP practice operates. Typical duties may include:

Welcoming patients at reception, checking them in for appointments, and providing a friendly and professional first point of contact. Answering telephone and online enquiries, signposting patients to the right service, and handling requests with patience and care. Booking, rescheduling, and managing appointments using NHS systems to ensure patient needs are met efficiently. Processing prescription requests, liaising with clinicians and pharmacies, and ensuring accurate record-keeping. Supporting clinical teams by preparing patient notes, updating records, and ensuring information is correctly logged in practice systems. Assisting with administrative tasks, such as scanning and filing documents, handling incoming and outgoing correspondence, and supporting staff with day-to-day office tasks. Contributing to team meetings and training, learning about confidentiality, safeguarding, and patient-centred care.

Training:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Training Outcome:

On successful completion of the apprenticeship, you could progress into a permanent role such as Medical Receptionist, Patient Services Advisor, or Administrative Assistant. With further training and experience, there are opportunities to develop into roles such as Care Navigator, Team Leader, or other administration and management positions within the NHS.

Employer Description:

Whitemoor Medical Centre is a well-established GP practice based in Belper, Derbyshire, providing high-quality primary care services to the local community. Rated Good by the Care Quality Commission, the practice is part of the Belper Primary Care Network and supports thousands of patients with a wide range of healthcare needs. The centre is also a training practice, committed to developing staff and providing excellent opportunities for learning and career growth within the NHS.

Working Hours :
Working week: 30 hours. Monday to Friday, between 8.00am - 6:30pm. Shifts may include occasional evenings until 8.00pm and some Saturdays to support extended access services.

Skills:
Communication skills,IT skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Willingness to learn