Business Admin Apprentice

Key Duties & Responsibilities

Act as the central point of contact for customers, ensuring enquiries are handled promptly, effectively, and courteously. Provide full administrative support for training delivery, including pre- and post-training processes. Maintain and update key documents such as training calendars and learning data spreadsheets. Interpret contractual arrangements and ensure service provision reflects agreements; resolve customer queries where necessary. Gather and collate client feedback, supporting evaluation processes and maintaining performance data. Liaise with marketing to ensure courses are advertised and offers sent to prospects. Follow processes and liaise with finance to ensure invoices are issued and paid promptly. Support recruitment of trainers and consultants, including contract updates. Ensure course materials are current and relevant, working with team and associates. Proactively support sales by identifying opportunities for spot purchase training and tenders. Contribute to tendering processes, including identifying opportunities and supporting content development. Build strong relationships with trainers, associates, partners, and clients. Be flexible, prioritise workload, and continually seek service improvements. Resolve issues affecting the training business in the absence of senior managers. Undertake other activities of a similar nature as required.

Training:

You will attend Digbeth Campus once a week - Wednesdays 9am-5pm

Training Outcome:

There may be a full time position available after successful completion of the apprenticeship depending on the business needs.

Employer Description:

The journey of Cornerstone VR began in 2015. Founded by an adoptive parent who envisioned a better, more empathetic approach to adoption and fostering. Witnessing the profound impact of VR content on Alzheimer's care, she saw an opportunity to bring similar innovation to the care, fostering, and adoption sectors.

We soon set about making our own VR films, designed to help adopters, foster carers, social workers, teachers and judges understand the impact of attachment-related trauma on a child.

These films provide a unique perspective on attachment-related trauma. They allow individuals to witness and understand the experiences and emotions of children and young people from adverse backgrounds. From the moment they enter the virtual world, viewers are transported to the earliest stages of development, experiencing the hardships and challenges faced by vulnerable children first-hand.

We take immense pride in our work here at Cornerstone VR, especially when we hear about the positive changes in the lives of young people. Stories of parents adapting their parenting styles or schools deciding to support a child due to our resources are the moments that inspire us the most. These transformations are a testament to the power of understanding and empathy in creating lasting change.

Working Hours :
Monday-Friday 9am-5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Energetic,Adaptable to change