Parking Service's Officer

Parking Services Officer

Location: Alexandra House, 133 Moss Lane East, Hulme, Manchester M15 5GX - Blended/Hybrid Working

Salary Range: Grade 4 £20,444 to £22,129 (Bar at £21,695) per annum

Working Hours: 35 Hours per week

Contract Type: Permanent, Full Time

Application Deadline: 31 October 2022 at 23.59

Interview Type: in person

Job Reference: MCC479683/CS

Your Role

Respond efficiently and courteously to all queries and correspondence by telephone in writing or face to face (the latter where accompanied & supported by a Technical Officer or Team Manager), communicating clearly and resolving all identifiable issues at the earliest opportunity.

Proactively contact customers and other stakeholders to obtain relevant information, resolve issues quickly to ensure prompt payment of PCN's

Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within the agreed timescales and procedures.

Update and extract information from all management information systems accurately and competently as required, providing accurate figures for the compilation of statistical reports as required.

Have a personal commitment to continuous self development and service improvement.

Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

About You

Communication Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.

Analytical Skills: Ability to absorb, understand and quickly assimilate moderately complex information and concepts and compare information from a number of different sources.

Presentation Skills: Good literacy and numeracy skills to undertake calculations and produce clear calculations, letters and other documentation.

Problem Solving and Decision Making: Is able to make effective

  • Location: M15 5GX
  • Salary: 20444-22129 Per Annum Grade 4 £20,444 to £22,129 (Bar at £21,695) per annum
  • Type: Permanent
  • Recruiter: Career Kinetics
  • Posted: 18-Oct-2022
  • Posted on: