Apprentice Workforce Officer - Workforce Information Systems

The role responsibilities outlined will be practiced, learned, and eventually mastered by the apprentice, under guidance and supervision from the line manager and their colleagues.

Day-to-day planning of operational tasks specific to the specialist area to ensure delivery in line with relevant SLAs and guidelines Work collaboratively with the team to meet the outcomes of the service delivery plan Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers Process data and information, and independently interpret and analyse information to solve difficult problems Deal with difficult customer or system queries relating to a specialist area Support practitioners to develop business cases and board reports Identify areas of service improvement & simplification Support the rollout of new system modules and features, including routine upgrades, integrations, and system changes to meet organisational needs Perform data analysis, process mapping, and impact assessments to support project objectives Maintain accurate records and documentation for project activities Provide general support for system and data projects, including responding to queries and assisting with troubleshooting

Training:

Your training will be with:

JBC Skills Training

 

 

Training Outcome:

Completion of this apprenticeship could lead to a further position as a qualified Workforce Officer - Workforce Information Systems with Warwickshire County Council.

Employer Description:

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 350 apprentices, most of whom have been retained in further roles at the Council.

Working Hours :
Monday to Friday 9 am to 5 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience