In-House Service Repair Technician Apprentice

The position involves customer communication, collaboration with administration and technical support teams, and adherence to company and Global Trade Compliance processes.

The successful applicant will be eager to join Raymarine, a leading name in marine electronics, known for cutting-edge technology and high-quality solutions. This opportunity will the successful candidate to work with industry-leading products and contribute to high-level service and innovation alongside an experienced team.

The role is crucial for ensuring safety, navigation, and communication at sea, as reliable marine electronics are essential for boaters. By repairing and maintaining these products, technicians enhance customer satisfaction, operational efficiency, and uphold Raymarine’s reputation for excellence and reinforcing Raymarine’s commitment to quality and innovation.

Joining the team at Raymarine as an In-House Service Repair Technician Apprentice, you will learn from experienced engineers.

You will have a wide variety of responsibilities, as part of the role you will:

Ensure repairs undertaken are repaired and tested within the department KPIs to the highest standard possible and administered in accordance with department & company procedures and policies Be able to undertake priority repairs as deemed necessary from the Technical Services Manager Undertake administration associated to service repairs & customer contact, using PC/web-based applications Promptly recognise & report product defects not previously recorded or specifically monitored by the Product Liaison Group & Engineering teams Ensure the role holder keeps up to date on current & new products, to provide an effective knowledge to assist with the repair and testing of products Maintain a clean, efficient, and safe workspace, reporting any safety/health hazards to the Technical Services Manager

Training:
As an In-House Service Repair Technician Apprentice, you will be studying a Level 3 Maintenance Operations Engineering Technician Apprenticeship Throughout your apprenticeship with Raymarine, you will be supported by your company mentor and your PETA Learning and Development Coach Your Level 3 programme will include, a level 3 Engineering work-based qualification delivered by PETA, and day release for 24 months to complete a level 3 BTEC technical certificate. Overall duration 48 months

Training Outcome:
Career opportunity with one of the leading marine electronics companies Fulltime employment Further personal development Further academic development Higher apprenticeship

Employer Description:

Raymarine takes the best of advanced marine technology and pairs it with a long-standing heritage of innovation to deliver reliable, high-performance electronics for safer, smarter journeys at sea.

Our dedicated Service & Repair team is an integral part of Raymarine’s operations, supporting customers across the EMEA region from our workshop.

Working closely with Technical Support, Administration, and our global customer network, the team ensures a smooth and efficient triage, troubleshooting, and repair process for both Raymarine and FLIR marine electronics. Every day involves a mix of diagnostic challenges, hands-on repair work, and direct customer communication, all underpinned by a focus on quality, compliance, and continuous improvement.

This role offers the opportunity to contribute to a company known for its cutting-edge technology, exceptional service, and unwavering commitment to helping boaters navigate the world with confidence.

Working Hours :
Monday - Friday, 07:45 - 16:00 with 45 minute lunch.

Skills:
IT skills,Team working,Initiative,Self-motivated and driven,Excellent communication skills,Positive attitude,Keen to learn,Good with hands-on tasks,Troubleshooting,Good communication in English,Conscientious,Methodical and careful,Time management,Prioritise workload,Manual dexterity,Adaptable,Respect for owners products