Apprentice Medical Receptionist/Administrator
Receive all patients and visitors to the practice in a pleasant efficient manner, ensuring they are booked in and that the appropriate person is notified of their arrival Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, taking messages where appropriate and passing them on accordingly Book and schedule patient appointments using the electronic booking system, ensuring that their confidentiality is maintained at all times Accepting and handling prescriptions, letters, forms and specimen bottles/containers Perform receptionist duties as required by the Assistant Practice Manager and Practice Manager Registering new patients, temporary residents, emergency patients and those requiring immediate treatment Following up results and referrals with the hospital Ordering ambulances both routine and emergency
The role of Receptionist will be required to work at our surgeries based in Meir Park and Meir Primary Care Centre. There may also be the opportunity to cover other shifts supporting our other services at Basford and other locations across the North Staffordshire area (Longton, Bradwell, Biddulph, Cheadle, Shelton and Werrington). Therefore, a driving licence and use of own car is desirable.
Receptionists are the first point of contact for patients both by telephone and arriving for their appointment. Hours of work will be between 8am and 6.30pm Monday to Friday and there may also be the requirement to work the occasional Saturday. Our services operate between 8.00am and 6.30pm, 5 days per week. There may be on occasion the requirement to work to support our wider Federation services until 8pm.
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeships/st0072-v1-1
Training Outcome:
Could lead to a permanent position for the right candidate.
Employer Description:
Our surgery is run and lead by The North Staffordshire GP Federation who seek to ensure that practices provide enhanced, integrated, patient centred care.
Working Hours :
30 – 37.5 hours per week, over 5 days, shifts TBC.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Patience