Business Administrator Apprentice – On Line Sales

Duties to include:

Product listing & Content Creation:

Create new product listings following internal guidelines and eBay best practices Write clear, accurate, and SEO-optimised product titles and descriptions Record full item specifications, measurements, and condition notes

Market Research & Pricing:

Research comparable sold and active listings to determine appropriate pricing strategies Analyse competitor activity, demand, seasonality, and category trends

Inventory & Stock Control:

Maintain accurate stock records within the eBay Seller Hub and internal inventory systems Update listings promptly when stock levels change, items sell on other platforms, or new items become available

Order Processing & Fulfilment:

Process orders accurately and promptly through the eBay Seller Hub Prepare shipping labels and ensure correct postage selections based on item weight, size, and destination Pick, pack and post sold items securely. according to packaging standards

Customer Service & Buyer Communication:

Respond to customer enquiries professionally, clearly, and within required response times Provide additional product information, photos, or troubleshooting where needed Handle return requests, refunds, and “item not as described” cases in line with store policies

Store Performance & Compliance:

Monitor eBay analytics (traffic, impressions, click-through rates, listing quality scores) Assist in implementing strategies to improve listing performance and store visibility Ensure all listings comply with eBay rules, marketplace policies, and relevant legal requirements

Administrative & Reporting Duties:

Maintain organised records of sales, returns, postage costs, and inventory movements Contribute to weekly or monthly KPI reporting (e.g., sales volume, gross profit, dispatch time, defect rates) Assist in compiling product lists, data sheets, or batch upload files

Training:
80% of this apprenticeship will be working with the employer and 20% will be 'off the job training' which includes attending Leicester College, Freemens Park Campus, one day every two weeks If the sucessful applicant does not have the entry requirements of grade 4 or equivalent, in both maths and English they will need to complete functional skills Level 2 to be able to achieve this qualification.

Training Outcome:
There maybe the possibilty of a full time postion at the end of this apprenticeship The apprentice will gain many skills that can be transfered in other organisations

Employer Description:

Finance Car Shop Ltd is a used car dealership and car finance specialist based in Leicester, Leicestershire, UK. It focuses on helping customers find and finance vehicles, especially those who may struggle to secure credit through traditional routes.

The company has a small but growing eBay business.

Working Hours :
Monday - Friday, 10:00 - 18:00 with 1 hour lunch break unpaid.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience