Customer Service Apprenticeship

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after-care, service recovery or gaining insight through measuring customer satisfaction Your actions will influence the customer experience and their satisfaction with your organisation You will demonstrate excellent customer service skills and behaviours, as well as product and/or service knowledge when delivering to your customers 

Training:

The apprentice will be enroled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the apprenticeship training provider. 

The apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.

Training Outcome:

We would like to work with all of our apprentices after they have completed and passed their apprenticeship. We would look to take the apprentice on as a subcontractor.

Employer Description:
With over 12 years’ experience in the construction industry, Greenlight Training specialises in delivering construction Apprenticeships. We work closely with key employers across the West and the South West of England, helping you get the greenlight on your career.

Working Hours :
Monday- Friday, 9am-5pm. This will be agreed with the employer prior to commencing the apprenticeship.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working