IT Support Apprentice

Provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verify and approve operational quality of system equipment Coordinate IT equipment procurement, including ordering, tracking deliveries, and maintaining inventory records Liaise with external IT providers to coordinate services, maintenance, and technical support Ensure equipment is properly prepared for new users Support maintenance of accurate inventories of all IT equipment, including telephones, laptops, tablets, and peripherals Update equipment records when devices are reallocated between staff members Log and monitor all IT support tickets, ensuring timely response and resolution Contribute to maintaining IT security, compliance, and best practice procedures Resolve customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assist in investigating and resolving complex installations and maintenance matters of significance Instruct customers in the operation and maintenance of systems/equipment Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting Act as a liaison with customers on administrative and technical matters for assigned projects

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

Potential opportunity to secure a permanent company position after successful completion of the two-year programme.

Employer Description:

Citizens Advice Leicestershire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard.

We demonstrate and uphold our values, “We Care, We Help, We Excel, We Challenge”, to achieve positive outcomes for the people we help.

Working Hours :
Days and shifts to be confirmed.

Skills:
Customer care skills,Team working