Revenues and Benefits Apprentice

Communicate effectively with internal/external customers/service users Maintain and update databases in accordance with legislation and local policy requirement Complete all training associated with the role within a timely fashion Administer prompt and accurate billing for council tax and business rates Assist in administration of discounts, exemptions and reliefs in line with current regulations To discuss and manage debtors accounts depending on their circumstances Provide exceptional level of customer service to our residents via all forms of communication To ensure data is accurate and up to date in line with local policy and GDPR To assist the Team Leader and Head of Service with annual billing preparation To undertake general office duties and assist on projects as and when required Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others To adhere to all relevant council policies and ensure they are properly complied with throughout the activities undertaken To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description

Training Outcome:
Council Tax Officer Business Rates Officer Benefits Officer Benefits Assessor Welfare Officer Revenues and Benefits Officer Benefit Advisor Welfare Support Worker/Advisors

Employer Description:

Tewkesbury Borough Council is described as a friendly, supportive, and community-focused workplace. Employees appreciate the flexible working options, family-friendly policies, and a positive team culture. The council offers modern offices in a historic setting, a comprehensive benefits package, and opportunities for professional development. Staff often highlight the welcoming environment, helpful colleagues, and the chance to make a real difference in the local community.

As an apprentice at Tewkesbury Borough Council, you’ll be part of a friendly and supportive team that serves the local community across a diverse and vibrant borough. This is an excellent opportunity to gain hands-on experience in local government while working towards a nationally recognized qualification.

Working Hours :
Monday to Friday 8.30am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Initiative