Data Support Apprentice

Customer support & training: Respond to customer questions through Intercom, providing clear, friendly, and solution-focused guidance. Run onboarding and training sessions for new users (via Zoom), helping them confidently adopt the CRM. Deliver occasional webinars and group training workshops. Write help articles, how-to guides, and short explainer videos to support customer self-service and train our AI CRM expertise & data management: Become a power user of the Vicinity CRM - understanding its features, workflows, data structures, and best practices. Standardise datasets received from customers and prepare them for import. Add, update, and archive CRM users; track user numbers against contractual allowances. Work closely with the tech team and customer to get customer data into the system accurately and on time. Log bugs, requests, and data issues into GitHub clearly and consistently Process & quality: Help shape and refine customer-facing processes, support documentation, and onboarding materials Identify common customer challenges and work with the tech team to improve the experience. Bring positivity, enthusiasm, and a bit of sparkle to the CRM and the people who use it!

Training:

Why choose our Data Essentials apprenticeship?

QA’s Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Data Essentials Level 3 apprentice will learn to:

Source, format and present data securely, using Microsoft Excel, Power BI and SQL Analyse structured and unstructured data to support business outcomes Blend data from multiple sources as directed Communicate outcomes appropriate to the audience Apply legal and ethical principles when manipulating data

QA’s Data Essential Level 3 apprenticeship programme enables your organisation to:

Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Tools and technologies learned: Apprentices will learn to use Microsoft Excel and Power BI.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

Vicinity is a leading provider of SaaS solutions for placemakers - Business Improvement Districts, councils, and place-based organisations who care passionately about their high streets, town centres, and local economies. Our CRM and digital platform help places turn their local knowledge into a superpower, making their work smarter, more efficient, and more impactful for the communities they serve.

 

We’re a small, focused, passionate team who care deeply about the quality of our work, the experience of our customers, and the positive impact our technology can make. We’re looking for someone who shares that energy - someone who brings spark, curiosity, and pride to everything they do.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Team working