Sales Team Manager
SALES TEAM MANAGER
Up to £45,000 + EXCELLENT BENEFITS
Get Recruited are working with a market leading organisation who are located within the Sheffield area.
Due to entering an exciting period of growth, they are now looking to recruit an Sales Team Manager to join the team!
As the Sales Team Manager, you will be industry leading in your field, responsible for delivering exceptional business performance and superb customer service through strong leadership and performance management.
THE SALES TEAM MANAGER RESPONSIBILITIES:
Workflow/Process Management, People Management, Quality and SLA Management, General Management.
Use Operational Management Methodology to drive and manage team performance, managing resources to match fluctuating levels of demand.
Responsible for management of resource requirements and recruitment of personnel as necessary.
Monitor and analyse management information, to identify trends - ensuring procedures are updated where necessary.
Suggest technology improvements to improve the customer journey, including being a project lead in selection and delivery of a new CRM system and/or call management system.
Be the first point of contact for supporting the resolution people issues of any type which arise on your teams.
Always adhere to HR policies and escalate if required.
Manage attendance and timekeeping ensuring any discrepancy is either escalated to you or addressed by your direct reports.
Ensure relevant HR policies and procedures are adhered to where applicable.
Be risk aware, escalating new risks that materialise, aiming to introduce optimised and preventative controls without delay.
Ensuring customer MI is produced and reviewed daily, weekly, and monthly where applicable.
Ensure SOPs are kept up to date and reviewed periodically according to Customer requirements, adhering to change governance processes at all times.
Experience of working with customer service or travel industry
Proven experience of managing a Sales team and first line managers/supervisors
Proven track record of effective resource and performance management
Strong business acumen and understanding of operations
Outstanding communication skill & analytically minded
Experience of achieving KPI’s
Ability to engage, in a meaningful way, with senior management
Ability to work well under pressure
Ability to effectively prioritise, plan and organise workload
Strong attention to detail
Proficiency in the Microsoft suite of products including Outlook, Work, Excel, PowerPoint.
Annual salary review
22 days holiday + bank holidays – increasing each year
Up to 5 days additional leave & up to £1500 allowance towards a holiday
Free travel insurance
Friends & family discount
Free eye test
Regular team events
Please send your CV for the Sales Team Manager position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.