Digitalization & Innovation Manager
We have been retained by a well-established Hospitality Group in Bahrain that is lookin gto strengthen their team. Our client is seeking an experienced Digitalization & Innovation Manager, that will identify, review and implement processes or system innovations to improve services to guests and users. The D&I Manager will develop and implement digital transformation strategies to improve business efficiency and create value through new or improved processes, services, and technologies.
Duties required:
Analyzes, communicates and implements group and property strategy through technology to drive business generation in an effective manner and contribute to property’s overall business success.Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, IPTV, business center technologies and A/V.Effectively utilize the functionality already available in the current technologies and applications used to bring value in a cost-effective manner.Work with unit managers to understand business directions and constraints to develop innovations and opportunities to use emerging technology-enabled solutions to improve customer experience, digitalize services, improve internal practices and bring synergies across the units.Scout, identify and profile emerging technologies in the market and work with unit managers on how these technologies can provide value and be implemented.Prepare reports and presentations to management and business managers as requiredFunctions as on-site project manager who plans and manages both new systems and system upgrades for property site and liaise with the IT Operations Manager. Manage the process of collaboration with business managers to gather and document requirements, conduct pilots and implement technologies in partnership with user management and IT.Monitor progress of applied solutions and ensure collaboration with business units progress according to benefits proposedAssist in commercial, financial and legal due diligence as required for existing and new technologies adopted.Certifies software applications for use at property along with IT Operations ManagerPossesses advanced knowledge in the areas of hospitality technologies including applications, digitalization equipment and processes.Manage the application and digitalization architecture to ensure integrated and effective manner where services can be provided with limited or no manual intervention.Manage the application and technology upgrade migration in a planned and seamless manner to minimize disruption to the business and operation
What we are looking for:
4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainerProfessional certifications desired (i.e., Project Management, MCS etc.)Technical certifications / courses in Virtual Reality, BlockChain, NLP, AI/ML, Data Science are advantages.Experienced in emerging technologies, applications, peripherals, protocols, communications, operating systems and internal guest interfaces, particularly in the hospitality industryExperience in commercial within a large, global organization an advantage
Salary package: BD2500 - 3000 per month + full expat family benefits (except schooling) + performance-based bonus