2nd Line Field/Home Support Engineer – Leeds area

2nd Line Field/Home Support Engineer – Leeds area

We are currently recruiting for a home based, remote working – 2nd line Field support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large customer base.

If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc.

I'm keen to hear from you.

Location: Mix of home working, Leeds office and travelling to Manchester/Sheffield when required.

Salary: £28k - £30k + £5k Car Allowance + O/time + Bens

Must have a driving licence to apply for this role as it does cover a few office locations in the North of England.

Environment: Multiple Office Support, 2nd line Support, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi.

Job Overview

My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team.

The successful candidate will become part of a team of 6 supporting the company in all aspects of technology.

This will include all tier 2/3 duties on our every growing and changing network.

Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves.

The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based.

This role is to primarily covering the Northern based offices and approximately 300 end user staff.

The company have many different systems and applications and work extremely closely with the Security and Business Applications teams.


• Offices visits to our northern locations and remote working.
• To assist in ensuring all our systems are fully functional.

• Providing support for 30+ offices and approximately 1000 staff.
• Working from logged tickets on our Service Desk system to provide remote support to resolve user issues and working on major projects and deployments.
• Respond to escalated incidents
• Troubleshooting & fault diagnosis
• Investigate, isolate & resolve complex issues
• Root cause analysis
• Maintain SLA & KPI objectives


We are looking for someone with at least 5 years’ experience in Technical customer services.

Able to work as part of a team but also equally happy to be in the field on their own.

Ideal candidate will have experience with some of the following systems:

• Exchange, O365, M365.
• Microsoft Windows server to version 2019.
• Virtualisation – Citrix, Xenapp, VMware, vSphere, HyperV
• Windows desktops up to version 10.

SCCM or other deployment tools.
• Remote access tools, such as Bomgar/ScreenConnect etc.
• Helpdesk ticketing systems.
• IP telephony, Mitel / Cisco.
• A good understanding of wide area networks, routers, switches, WiFi access points etc.

Be able to travel, with a UK driving licence.
Be confident, outgoing, flexible and professional.

With the ability to handle pressure.

Apply now for full details!

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please see our web site at mecscomms.co.uk

  • Location: Leeds, England
  • Salary: £28000 - £35000 per annum
  • Type: Permanent
  • Recruiter: mecs communications
  • Posted: 13-Apr-2022
  • Posted on: careers4a.com