Medical Secretary

A prestigious private clinic based in Central London are looking to recruit a full time Medical Secretary.

The clinic specialises in ENT and deals with a variety of conditions such as throat, sinus, hearing and balance issues.
From an initial appointment booking through to their consultation at the clinic and after-care, the Medical Secretary will ensure every patient receives first-class patient care and service throughout their journey.
Medical Secretary – The Role

Family run business which has been established for nearly 20 years
Work alongside well renowned specialist Doctors
Dealing with initial enquires and bookings for patients
The calm, smooth and efficient operational running of the doctors’ consultations with patients
Delivering outstanding clinical and administrative support to the doctors, pre, during and post-consultation
Adhering to the guidelines of the Care Quality Commission (CQC) and other regulators in all administrative aspects of the clinic
Consistently delivering an amazing patient journey
Taking responsibility for ensuring the clinic remains pristine - creating a peaceful, well-appointed, clean and welcoming environment for our patients at all times
Chasing medical results
Dealing with private healthcare insurers
Theatrical bookings
Limited typing as most of it is outsourced
Dealing with same day appointments
Remaining up to date with all clinic communications and keeping patients informed with updates to clinic policies and pricing.

Medical Secretary - Requirements

2+ years experience of working in a premium, private medical practice in a Medical Secretary or Patient Liaison role
Experience of serving affluent patients and consistently delivering a premium service that exceeds their expectations
A genuine commitment and passion for delivering outstanding levels of patient care and customer service
A track record of working in a busy working environment and dealing with a high volume of patient/customer enquiries
Highly organised, methodical and efficient with an excellent eye for detail
A calm, professional and warm telephone manner
Diplomacy, gravitas and a calm sense of assurance, particularly under pressure
Excellent keyboard and IT application skills including Microsoft Office
First-class communication, teamwork and relationship building skills

The clinic opens Monday to Friday and shifts will rotate on a tri-weekly basis.

8am to 4.30pm, 9am to 5.30pm, 10.30am to 7pm
This role offers a very competitive salary of between £30,000 to £35,000 depending on experience.

To be considered for this role please send a copy of your CV or call 0114 238 1726 for more information.


  • Location: City of London, England
  • Salary: £30000 - £35000 per annum
  • Type: Permanent
  • Recruiter: Zest Business Group
  • Posted: 03-Oct-2022
  • Posted on: careers4a.com