Service Operations Manager

Service Desk Manager– Surrey Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations. An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service. Responsibilities will include: Planning and scheduling the deployments of the award winning product across the UK. In charge of Jira and dealing with customer faults/escalations • Responsible for the smooth operation of cloud-based SaaS suite • Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs. • Collaborate with sales and technical teams to secure high-margin commercial charging contracts across existing and new markets. • Manage project timelines, budgets, and resources for successful implementations. • Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments. • Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors. • Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration. • Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets. The role will be Hybrid working in Guildford, 3 days Office, 2 days Home. Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk