IT Apprentice

Key Responsibilities:

Assist with the installation and configuration of computer operating systems, applications, and hardware. Provide first-line technical support to staff and students via phone, email, and ticketing systems. Perform basic troubleshooting for hardware, software, and network issues under supervision. Maintain accurate records of IT assets, deployments, and service requests. Support the Service Desk team in resolving incidents and escalating complex issues when necessary. Prepare and set up IT equipment for classrooms, offices, and events. Follow College IT policies and procedures to ensure data security and compliance. Keep up to date with industry developments and actively participate in training sessions.

Training Outcome:

Possible Career Routes upon completion:

IT Support Technician / Service Desk Analyst. Network Technician / Junior Network Engineer. Cybersecurity Support Technician.

Employer Description:
We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.

Working Hours :
Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working