Regional Operations Director - Commercial Cleaning

My client, a leading service provider is seeking a driven and experienced  Operational professional to oversee a portfolio of commercial cleaning contracts within a fast paced, collaborative environment. This role is ideal for a hands on operational leader who is passionate about service excellence, people development, and continuous improvement.

Key Responsibilities:

Lead and manage regional cleaning operations to achieve contract performance, compliance, and KPI targets.Develop and implement operational strategies to improve service delivery, efficiency, and client satisfaction.Work closely with internal support teams to ensure seamless delivery and successful mobilisation of new contracts.Analyse performance data, audits, and trends to drive improvements and informed decision-making.Build strong relationships with clients, ensuring high levels of retention and satisfaction.Support, coach, and develop contract managers and site teams to maximise performance.

Key Requirements:

Minimum 3+ years’ experience in a regional or senior operational role within commercial cleaning or facilities management.Strong people management skills with a track record of leading multi-site teams.Commercial awareness with experience managing budgets, performance metrics, and service delivery.Excellent organisational, analytical, and communication skills.Ability to manage multiple contracts and priorities in a fast-moving environment.