Customer Service Sales Apprentice
Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators, and reseller customers. We have an expanding portfolio working with over 50 direct or exclusive brands, including taking our own branded products to market.
We are seeking a hard-working and self-sufficient customer service apprentice to join the team as a seconded employee for our partner Newline Interactive. Newline is a global provider of interactive touch displays and collaboration solutions. This junior role is an excellent opportunity for someone eager to develop their skills under the guidance of experienced professionals. The successful candidate will be responsible for supporting the Newline UK business through a variety of commercial activities to drive business growth for its clients.
Job Purpose:
As a Level 2 Customer Service Apprentice will support the sales team in achieving business growth. This role offers hands-on experience in sales operations, marketing trends, and performance reporting while working toward achieving key performance indicators (KPIs) and compliance standards.
Key Responsibilities:
1. Strategic Planning & Execution
Support the implementation of the company’s strategic sales plans to achieve business objectives.•Assist in monitoring progress toward set goals and targets.
2. Customer Needs Clarification
Engage with customers to understand their requirements and provide tailored product or service solutions.• Ensure customer expectations are clearly communicated and met.
3. Competitive Information Collection & Reporting
Gather, analyse, and report on competitor activities and market trends. Provide insights to support strategic decision-making.4. Financial & Performance Targets
Assist in meeting financial goals through effective sales support and opportunity development. Contribute to the achievement of monthly, quarterly, and annual KPIs.5. Customer Relationship Management
Establish and maintain positive relationships with customers through effective communication and follow-up. Support the customer lifecycle from acquisition to after-sales service.6. Marketing & Sales Activities
Support the updating of marketing trends and materials. Participate in sales activities, including preparing quotations, assisting with customer training, and coordinating product demonstrations.7. Events & Trade Shows
Assist in the preparation and participation of sales campaigns, exhibitions, and trade shows. Represent the company professionally during customer and industry events.8. Reporting & Forecasting
Prepare weekly reports of sales performance for the Country Manager. Contribute to sales forecasts and provide constructive feedback to improve performance.9. Customer Engagement
Conduct customer visits to gather feedback and ensure satisfaction. Follow up on leads and maintain accurate records in the CRM system.10. Compliance & Quality Standards
Ensure adherence to company policies, sales regulations, and ethical standards. Maintain accurate documentation in compliance with internal and external requirements.This is a hybrid role, with both office and home working.
Age-related salary with the opportunity to earn attractive bonuses through exceeding targets. All equipment (including a Newline monitor) will be provided 24 days of annual leave. Workplace pension Christmas shutdown Medical cash plan Annual company profit share schemehttps://newline-interactive.com/uk/
Training:
Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to upskill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. If successful, you will complete a Customer Service Apprenticeship Standard, which includes;
Customer service level 2 apprenticeship standard Functional Skills (maths, English and ICT) if required Employment Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS)This will be delivered by your dedicated training provider, Realise.
Training Outcome:
Opportunities for progression to Sales Executive or Account Manager roles upon completion.
Employer Description:
Target Components is an employee-owned national IT distributor, providing a comprehensive range of hardware, software, and accessories for over 25 years. From individual components to custom PC builds and enterprise-level solutions, we've got you covered. Target comprises two business units, Target Components and Servers Plus. Servers Plus specialises in servers, networking and enterprise infrastructure products, primarily selling to managed service providers (MSPs) through a dedicated sales team and website. Newline puts intuitive collaboration tools at your fingertips, helps build an engaging, dynamic working environment and brings efficiency to meetings. Inspiring colleagues to participate and interact, and giving proactive collaboration a boost!
Working Hours :
37.5 hours a week - Monday to Friday 9am - 5.30pm.
Skills:
Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,Number skills,Organisation skills,Problem solving skills