ICT Support Technician Apprentice

Provide first and second line support to all school staff in line with the IT SLA Monitor and respond to issues via the IT Helpdesk and escalate when needed Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/photocopiers, and classroom AV equipment Install, configure, deploy, and decommission IT hardware; image/re-image devices and manage deployments via Microsoft Intune Assist with account and system administration (Active Directory, Microsoft 365) and basic network tasks such as cabling and connectivity Maintain software, security updates, antivirus, and licensing compliance across all devices Perform daily checks on classrooms and IT equipment to ensure reliable operation for teaching and learning Manage and maintain the school’s asset register, tagging new equipment and monitoring stock requirements Support teaching and learning technology, digital signage, and laptop booking/setup processes

Training:

15 - 18 Months (15 months on programme learning + 3 month EPA period)

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

CompTIA A+ AZ - 900

Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship

Employer Description:

At NLCS, we deeply value our staff and are committed to their well -being and professional growth. We understand that a supportive and nurturing environment is crucial for everyone, not just our students. Our comprehensive staff development programme and strong support network ensure that our staff thrive both professionally and personally. We are looking for a new IT Support Technician to support the smooth operation of all IT systems across the school by providing technical assistance to staff and pupils, maintaining equipment, and supporting infrastructure under the supervision of the IT Manager. This is a hands -on, customer -facing role suitable for a proactive and reliable individual with strong technical and interpersonal skills

Working Hours :
Monday - Friday, 8.00am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working