Business Administrator Apprentice

Day to day duties will include:

Support with staff training Minute meeting Complete a project toward the apprenticeship Produce accurate records and documents Use of Microsoft office packages such as Word, Excel Be the first point of contact for customers over the phone and in the opticians Understand and use internal policies Basic understanding of business finance Sending paperwork to customers Contacting customers to make them aware their glasses are ready Booking appointments Filing customer records Setting up and carrying out pre-testing Dispensing with supervision Ensuring standards for quality, customer service and health and safety are met Utilisie special product knowledge when required Provide customer service within the shop

Training:

Business Administrator Standard Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-

standards/business-administrator-v1-0

Functional Skills level 1/2.

Please click on the link above for more information regarding End Point Assessment.

Training and training location to be confirmed.

Training Outcome:

Potential opportunity for a role within the company following successful completion of the apprenticeship.

Employer Description:
We are a family-run business that prides itself on flawless customer service, eye tests and product range. SPX Opticians is based in Nottingham and uses one of Europe's largest optical manufacturers to provide lenses, spectacles and sunglasses. We deal direct with suppliers and sell in volume, which means lower prices for you... Guaranteed! SPX Opticians is managed by highly qualified and registered opticians with the General Optical Council.

Working Hours :
8:45am - 5:15 pm, working days TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative