IT Apprentice

ServiceNow Helpdesk First-line Support for UK IT Department Monitor the UK ServiceDesk Troubleshoot, diagnose and escalation of faults Microsoft Windows Client Deploy, Install Configure Windows 11 via SCCM Maintain & Update Windows Support Local Users with supervision and training Hardware Support & Installation (printers, projectors…) Monitor Windows Defender Anti-Virus Microsoft Windows Server Local Active Directory User and Computer Management:

- Request New Users

- Manage AD Permissions

Print Server Management DHCP Server Management File Server Management Microsoft Office Support Microsoft Office O365 Applications Installation, Updating and Deployment using SSCM Troubleshooting & User Support Mobile Device Management (MDM) Configure Mobile Devices using Microsoft Intune & Hexnode iPhone/iPad & Android Support Telephony Support local telephony solutions (Microsoft Teams & Yealink Hardware) Network Configuration changes of Cisco Switches (VLAN, QoS, Trunks…) Troubleshooting Cisco Switches Network Cabling (patching, testing & termination) IPAM ERP System Configure and Support Label Printers, Barcode Scanners of the local ERP Syste

Training Outcome:

This role could grow into a full-time position after your apprenticeship ends.

Employer Description:

ALPLA IS A WORLD LEADER IN THE DEVELOPMENT AND PRODUCTION OF PLASTIC PACKAGING SOLUTIONS.
We produce innovative packaging systems, bottles, closures and injection-moulded parts for a wide range of industries. Our company and our products are shaped by our tradition as a family-operated business, our use of the latest technologies, our desire for innovative solutions, and the expertise and commitment of our employees.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills,Team working,Initiative