Customer Service Apprenticeship - Norwich

We are looking for someone enthusiastic and motivated to join our SLM Toyota team as an Apprentice Customer Service Specialist. The main responsibility of a Customer Service Specialist is to provide professional support to our SLM Toyota customers via telephone or digital medium. The ideal candidate will have excellent interpersonal skills to be able to build rapport and create a positive experience by determining the customer’s needs.

Training will be wholly provided on-site. The apprenticeship provider will support the successful candidate from their first day until their final assessment point. The apprenticeship will be complimented by both internal and Toyota training, enabling the Customer Service Specialist to become an expert in the products and services offered by SLM Group, and work as part of the wider dealership teams.

The successful candidate will work a total of 40 hours, Monday to Friday. There is the opportunity for the working hours to be flexible, and can be discussed with the successful candidate.

Your role will include:

Handle inbound customer enquiries via telephone, email, and digital channels, providing clear and friendly support Make outbound calls to existing customers to offer assistance, provide service reminders, and ensure overall satisfaction with their vehicle and dealership experience Accurately determine customer needs and direct them to the appropriate department or solution within the dealership Build positive relationships with customers by delivering a warm, professional, and helpful service at all times Update customer records and appointment details in internal systems to maintain accurate and up-to-date information Support the wider dealership team by coordinating bookings for service, maintenance, MOTs, and test drives Follow up with customers after appointments or services to gather feedback and address any outstanding queries Assist with digital customer communications, including live chat, online enquiries, and follow-up messages Promote relevant Toyota products, services, and offers when appropriate to enhance the customer experience Participate in ongoing training sessions to develop product knowledge and improve customer service skills

Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years We’re privileged to help individuals unlock their potential and realise the value of their skills and talents We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship

Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship

Employer Description:
 SLM Toyota is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail