Customer Services Apprentice

Duties will include, but will not be limited to:

Handle incoming customer enquiries via phone and email in a polite and professional manner. Process customer enquiries accurately and update information in company systems. Track and monitor shipments, keeping customers informed of progress or delays. Communicate effectively with operations and other departments to coordinate deliveries. Assist in resolving delivery issues and complaints promptly and effectively. Maintain accurate records of customer interactions and transactions. Support the wider customer service and logistics teams with administrative duties. Participate in training and development activities to gain a recognised business administration qualification.

Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Training Outcome:

We are a growing company with lots of opportunities for progression within the customer services team or a shift to sales, operations or finance over time as skills develop.

Employer Description:

A fully independent, national division that can deliver your goods anywhere in the UK with dedicated staff monitoring its progress. We are a member of the UPN pallet network and APC parcel network.

Working Hours :
Monday to Friday - 40 hours on a pattern to be agreed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working