IT Support Apprentice

Provide first-line technical support to clients via telephone, email, and remote assistance tools Respond to and resolve IT support requests in a timely and professional manner Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices Assist with the installation, configuration, and maintenance of IT equipment and systems Document and track support requests and resolutions using our ticketing system Escalate complex issues to higher-level support when necessary Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales Participate in training sessions and complete the Microsoft development programme to improve technical skills and knowledge

Training:

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification.

Training Outcome:

Opportunities for career progression within the company.

Employer Description:

Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.

Working Hours :
Monday to Friday, between 08:30 to 17:30.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Adaptability