Business Administration Apprenticeship

Provide general administrative support, including filing, document control, data entry, and scheduling.

Assist with customer communication via phone, email, and ticketing systems. Prepare reports, maintain databases, and update internal records. Support purchasing, invoicing, and basic financial administration tasks. Help coordinate service calls, installations, and logistical arrangements.

Program, configure, and troubleshoot DVR (Digital Video Recorder) systems used in fleet and security applications. Assist with the installation and setup of telematics devices, including hardware initialisation and software configuration.

Support the IT team in diagnosing system issues, performing resets, updating firmware, and managing device connectivity. Maintain accurate records of device deployments, serial numbers, configurations, and service history. Use diagnostic tools and software platforms to verify device performance and resolve technical tickets.

Input and manage data within telematics platforms, CRM systems, and internal management tools.

Ensure data accuracy across customer accounts, device inventories, and service documentation. Generate performance reports and assist in data analysis projects that support operational improvements.

This role is perfect for someone who wants a career that blends administration, technology, and hands-on problem-solving. No prior technical experience is required, just a willingness to learn and an enthusiasm for IT-related tasks.

Training Outcome:

There may be the opportunity to progress onto a higher-level qualification or secure full-time employment.

Employer Description:

Contel provide fleet safety and security products for some of the largest vehicle fleets, improving safety and achieving operational cost savings.We pride ourselves in providing our customers with an unbeatable package of high quality solutions combined with robust Service Level Agreements, ensuring our clients assets are always working at their optimum.

Working Hours :
Monday - Friday 37 Hours Per Week 09:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Interest in technology